Imagine this situation: your customer has sent you a sales quotation request email and expects you to reply within 72 hours. However, you’re on your vacation and do not have internet access. A week has passed by and you finally have a chance to read this email. In less than 15 minutes, you send out your quotation. But, your customer replies you with a short note saying “I’ve already placed my order at another supplier.”
We all need holidays, but it’s always a good idea to let you clients know that you are away. To keep your customers “endlessly” waiting for your reply is indeed an unprofessional business practice. So, when you take your day off, an email auto responder is an important tool.
Under cPanel, there is an option called auto responder where you can customize your auto reply message for your domain email account. Have a view on this video tutorial which teaches you how to setup your auto responder. Cheers.