Customer Support


A Doteasy customer recently suffered from website downtime and contacted our support team. After an investigation, we explained to the client that the downtime was due to excessive website traffic which caused the entire server to run slow. In particular, the abnormal website traffic was caused by hotlink. In fact, we have already notified the […]

Read More

After spending hours of work, your website is live now. So, what’s next? Here are a few things we always recommend clients to do: Make sure your website is indexed in search engines Popularize your website by using Social Media Channels Check out our blog posts for instructions on how to implement the two recommendations […]

Read More

The reason why you choose WordPress to build your website is because it is easy to use and you do not need any HTML background knowledge to create your website. So, when your website is done and completed, you work very hard to create more posts and content everyday. Your website traffic picks up and it starts to grow. To enhance your readers browsing experiences, you start using more WordPress plugins so that your website can have a few extra features (i.e. Social Media Share button, different language translators, etc). However, you start to realize that the more plugins and posts you make, the longer load time your website experiences. What should you do now?

Nobody likes slow websites. Nobody likes to wait around for websites to load every minute. Your (potential) readers will leave your website when it does not load for 10 seconds which means it is very important to optimize the load time of your WordPress website. Therefore, we have prepared a list with 10 easy tips to speed up your website.

Read More

We’re recently received a domain renewal notice for a domain registered with us. This suspicious renewal notice offers recipient 1-year domain renewal for $75 and “Lifetime” domain renewal for $499. The letter is wary due to the fact that the total of the maximum number of years for domain renewal is 10. Here is a […]

Read More

Meet the Stars at Doteasy!


Posted on Nov 13, 2012

Doteasy’s in-house customer service support team is one of our greatest assets, and we are proud of it. At Doteasy, we consistently strive to ensure your inquiries are handled professionally, efficiently, and accurately. We don’t outsource customer service support to other locations, because we care about you! Outsourcing means cases will take longer to transition […]

Read More

Graham, one of Doteasy’s valued staff members has recently made a video on how to create a website. In the video, Graham chooses a website template, downloads it, and extracts the files within the download. Lastly, he uses a FTP program to upload the extracted files to the website domain, and the website is LIVE! […]

Read More